We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or interact with us.

• Your name, email address, phone number, and address when you make an enquiry, booking, or purchase.
• Payment and billing details (processed securely via third-party payment providers).
• Information about your preferences or event details when you request our services.
• Website usage data, such as IP address, browser type, and pages visited (via cookies or analytics tools).

• Provide and deliver our products and services.
• Respond to your enquiries, bookings, or requests.
• Process payments and send invoices or receipts.
• Send updates, promotions, or event information (you may opt out at any time).
• Improve our website and services.

We do not sell your personal information. We may share your information only in these circumstances:

• With trusted third-party service providers (such as payment processors, website hosts, or delivery services) who assist us in running our business.
• When required by law, regulation, or to protect our rights.

Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, but some website features may not work properly.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of online transmission is 100% secure.

You may request access to the personal information we hold about you, ask for corrections, or opt out of receiving marketing communications at any time. To do so, please contact us using the details below.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

The Richmond Flower Company
Email: blooms@therichmondflowercompany.com.au